We sincerely prefer reporting good rather than bad news. This is a bad news report, unfortunately. Wal-Mart of Wallingford, under the dubious direction of local Store Manager Doug Yeakey, and ultimately led by CEO and world top-20 billionaire S. Robson Walton (who moved in as CEO only 2 days following his father Sam Walton’s death in 1992, even before all the funeral ceremonies were complete) and his brother, another top-20 billionaire James Carr Walton, is a routinely unsanitary, neglectful and unresponsive facility. Several weeks ago at Examiner.com we reported on abuses of employee relations, understaffing, failure to provide adequate handicapped access, the sale of bottled beverages when bottle redemption, as required by Connecticut law, was not enabled by Wallingford Wal-Mart, deceptive and inappropriate pricing schemes and more.
The photographs in the accompanying slide show are from approximately 8pm at Wallingford Wal-Mart last evening, Sunday night April 18th, 2011. The Men’s room was filthy, unhealthy and unsanitary beyond description. A young child with her unsuspecting Mom waiting outside the bathroom was attempting to navigate the facilities trying to avoid the scummy debris as he walked across the floor, the Mom not able to accompany her boy into the Men’s room unfortunately unwittingly subjecting her grade school son to potential severe health hazards and disease! Thank you Store Manager Doug Yeakey! The toilets clogged, the floor littered with toilet paper and paper towels, the trash bin overflowing by 2 to 3 feet! It was evident that it had gone neglected by the Wal-Mart management for most of the busy shopping day, one Sunday before Easter, a big retail shopping day. It took a long time to get this bad, and understaffing is the obvious reason, as we’ve reported in earlier published articles. These photos will be provided to the Wallingford Health Department this Monday morning, and follow-up reporting will be done here.
We went to the service desk and offered our complaint, and the head cashier was clearly offended and took as immediate action as she could, but no maintenance person was apparently available, and she went on her dinner break, as scheduled and appropriately following acting upon my complaint. I went about my brief business within the store, and found the bathroom still untouched by maintenance when I finished my shopping and spoke with a man who said he was a manager. He, too, said he’d follow up, saying “I’m only hourly, not salary” and denying personal responsibility for the condition of the bathroom which was no more than 20 feet from his station and within eyesight as we spoke. He was aware of my earlier complaint before I spoke with him, and I gave him my contact information and requested a phone call back from the store manager today. I have yet to hear back from the store.
The bottle redemption area was horrific again last evening as well, as in prior visits. Only one can machine was operable, glass and plastic could not be redeemed. Wallingford Wal-Mart routinely keeps the bins full for reasons of their obviously intentional policy of cutting corners on maintenance and cleaning (as well as customer service) staff for profit motive. The area was, as usual filthy, the garbage overflowing and a health hazard and disease-fest for anyone daring to enter the facility. Torn and open crushed dirty empties from the machines lay on the floor, the floor had obviously not been recently mopped and it was a cesspool of potential viral infection. This is typical of this redemption area at Wallingford Wal-Mart.
We’ve asked Doug Yeakey, Wallingford Wal-Mart Store Manager to hear our complaints and answer questions, but he’s refused as reported in an earlier article. The last time we attempted to speak with Mr. Yeakey we did succeed in speaking with him briefly by phone after several in-person and phone attempts, and at that time he abruptly and rudely refused any comment, referring all questions regarding Wallingford Wal-Mart’s relationship to the Wallingford community, including the general health and welfare of the people—especially the kids—of this wonderful little New England small city—to an office in Arkansas. Our repeated calls to the number provided by Yeakey in Arkansas, including several messages left with our contact information provided, have gone totally unanswered.
We will once again provide Mr. Yeakey with this documentation today and the opportunity to address these matters. We will once again phone Arkansas, the number provided was 800-331-0085, and attempt to solicit a response. And we will visit the Wallingford Health Department and inform them of conditions at Wal-Mart last evening, as well as visit Wallingford Wal-Mart to see if conditions have improved at all since last evening. Stay tuned, we will keep you posted on developments on this health danger to the community that is Wallingford Wal-Mart.